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Our Dietetics Contract

The Dietetics Contract

I’m truly looking forward to connecting with you.

Before we begin our dietetic sessions together, here are a few points to note. If you are age 15, please have a parent or guardian read this

contract with you.


Everything you share in our dietetic sessions is completely confidential,
and under normal circumstances, no information about you will be

passed on to a third party. 
However, the only exceptions to this are:



  • If I would be at risk of prosecution if the information about you

were not passed on.

  • I believe that you or another person is in danger of being harmed. If

this were the case, I would contact the appropriate emergency
contact, or emergency, or social work services (I would always

attempt to tell you before doing this).

  • During my clinical Supervision, which I undertake as part of my HCPC

registration - my supervisor adheres to the same Ethical Standards and

Confidentiality Agreements as myself. 


Ethical Standards

I am a Registered Member of the HCPC (Health and Care Professions
Council) and am bound by that organisations’ statements of ethics and
codes of practice (available to view online at


I take your individual boundaries very seriously and seek to work most
ethically. I also take your confidentiality very seriously, and if I were to
see you in public, I would allow you to make the judgement on whether

you would like to engage with me in conversation. 


Dietetic sessions are either 50 or 30 minutes in length.


If I have to cancel a session for any reason, I will aim to give you at least

24 hours notice. 


Cancellation Policy


At Eating Disorders Edinburgh, I operate on a 72-hour cancellation policy
due to the incredibly high demand for Eating Disorders support.


If a session is cancelled 72 hours before a session, I am happy to refund


For cancellations made within 72 hours, I cannot offer a refund, but I can
reschedule your appointment under the following stipulations;

 the rescheduled appointment is made within 14 days of the initial
appointment and does not land on a week where an appointment

has already been made.

 I have an appointment to offer a rescheduled session - I am often

fully booked and this may not be possible.

Unfortunately, if I do not have the space to accommodate your
rescheduled session within 14 days, it will be charged in full.


An appointment cannot be rescheduled more than once.
Initial Appointments cancelled at any point will not be refunded.

If you book less than your allocated sessions for the month for a
successive two months (for example, you are a weekly client who only
books two sessions, we will have to reduce your sessions and instead
offer them to someone on the waiting list due to incredibly high demand.

Late Attendance and Missed Sessions

All scheduled sessions that are unattended without prior contact will be

charged in full.​

Unfortunately, if you are 15-minutes+ late for our session, it will be

cancelled and charged in full.


As of Jan 1st 2024, Initial Appointments for Adults sit at £90, and ongoing
sessions cost £120 for a 50 minute appointment or £80 for a 30 minute
appointment. For those 17 and under, Initial Appointments are £120, and
continued sessions £180 for a 50 minute appointment or £140 for a 30

minute appointment.

Payment for sessions must come from a U.K based account in GBP,

including any payments made via Paypal.

All invoices must be paid within 48 hours of booking your sessions, or
they will be reallocated. However, if this will cause you financial strain,
please let us know so we can adapt this system for you.​

Number of Sessions and Endings


It is difficult to give an exact number of sessions needed as this is very
individualised. In my experience, anywhere between 4-12 sessions are
required on average to make sustainable change. The frequency of
appointments can change, as people often see me more frequently in the
beginning and appointments can gradually become more spaced out as

treatment progresses. ​

Record Keeping and Data Protection

Notes and Consultation questions: I keep brief online notes using a secure
system on our sessions, and you are welcome to see these at any time. If
you would like to view these notes, do give me at least seven days to
print and to share with you to ensure the confidentiality of the notes of

other clients.

In my professional notes, I do not use your name, but I do use your


No personal details are passed to other agencies unless in the

circumstances aforementioned.

At the end of our work together, my notes will be stored securely on the
platform for a period of two years in case you wish to return to dietetic
sessions. After that time, they will be removed from the system.


I keep our emails for up to 2 years after our last contact before deleting

them if you wish to return to dietetic sessions.

If, for whatever reason, you would like me to delete your emails, then
please just let me know. The only time this would not be possible is if I
have been asked by my supervisor or any legal or emergency services to

keep them temporarily.


I hold professional indemnity insurance for my Dietetic work. The insuring

body is the British Dietetic Association.

Contact Outside of Dietetic Sessions


Should you wish to contact me outside of our normal

session time, please email me, and I will respond as soon as possible. I

may not always respond to you on the same working day, but I endeavour
to get back to you as soon as possible within working hours or when I
return from annual leave. I cannot be used as an emergency contact, and
you should always contact the appropriate services in an emergency.

Parents and carers, please know that the work I undertake with your
adolescent is confidential to them. I cannot answer questions about their
dietetic sessions unless there is a child protection issue, I fear they or
someone else is in danger, or they wish me to share something with you.


 All dietitians undertake professional supervision to support their practice
and maintain high standards. In line with professional requirements and

standards, I may discuss my work

with you with my supervisor. Supervision is confidential, aside from the

concerns mentioned above.


Recording Sessions


 Online or in-person sessions should never be recorded without written
and signed consent from both parties - Dietitian and client.

If a session is recorded, it should be stored appropriately (not on a shared
device or shared 'cloud' space), nor where anybody else could access it
without permission. It should only be watched or listened to where it
cannot be overheard and should not contain content which you

could find retriggering.


Recordings, or parts of recordings, should never be uploaded to

social media.

Dietetic Sessions During and After Covid-19


 All our dietetic sessions will be held online.


I use the HIPAA-approved secure platform 'doxy-me' for all
online work, and you can use the link below every session to
connect with me. It may feel helpful to bookmark this link;


Some checks must be made before our first session for Online

Dietetic sessions to work safely and smoothly.

 That you have a safe, confidential space to talk to me from,
I also encourage you to use headphones if you worry

about being overheard.

 Your internet bandwidth will support a clear picture of you
for me to see - if your video appears too grainy or
continues to cut out, we would have to rearrange our
session, and the cancelled session will be charged for.
 The technology you are using is charged up and unlikely to

run out of battery during our session.

 Ensure you secure your computer and emails against
unauthorised viewing by third parties. I recommend that
you only use a private computer, not a work or public one. 
 It's helpful to ensure you keep your anti-viral protection up-
to-date to keep you as safe as possible online - I will

undertake to do the same.

If my technology fails, your session will be rescheduled or

refunded at your preference. 

Freelancing Status


I am a freelance Dietician. This means that though I am working under the brand 'Eating Disorders Edinburgh', I am not employed by them.

Agreeing to the Dietetic Contract

By booking your Initial Appointment, you agree to the Contract

for the duration of our work together.

If you have any questions or concerns before agreeing to this

contract, please put them in writing to;

This contract is subject to change, but I endeavour to give you
a months notice before any changes are undertaken.

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